THESE ARE THE GENERAL TERMS & CONDITIONS GOVERNING YOUR USE OF OUR SERVICES.

CONFIDENTIALITY

The terms and conditions of this contract may not be posted, published or made available to third party internet sites, corporate travel conferences or incentive groups.

PRICING

our policy assures you of an economic pricing, along with the convenience of making reservations. Unless otherwise mentioned, prices quoted are charged on per person basis, and do not include tips given to tour guides or drivers. The quoted rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.

PAYMENTS TERMS

Reservations should be confirmed in writing by email or WhatAssp after which you will receive an invoice. On acceptance of our quote Olives Expeditions Ltd and all other associate companies trading as will require a 20% deposit to confirm the booking and full payment a week prior to travel. Full and final payment must be received before travel, and if not, we reserve the right to cancel the reservation and the deposit will be forfeited. Last minute bookings are payable by cash deposit before travel unless prior agreements are reached. Cheques will not be accepted for last minute bookings. Failure to pay on time may result in automatic cancellation of a booking with cancellation penalties payable to us and any third party as per their terms and conditions. Please email/Whatssapp proof of payment in the form of cash deposit slip or bank transcript/SWIFT to us. Please ensure that the net amount on the invoice is received by us with all bank charges on the remitter. Local credit card surcharges apply.

CANCELLATIONS AND /OR REFUNDS

Cancellations, Refunds, Changes Are As Per Hotel, Airline, Game park and Another Third Party Service Provider Policy.

CURRENCY

All rates are in American United States Dollars and Ugandan Shillings (USD/UGX) unless otherwise indicated.

CHANGES IN RATES

Olives Expeditions Ltd wishes to maintain agreed rates, but reserve the right to change the rates and terms at any time due, in particular but not restricted to, circumstances beyond our control. In the event of any such increase in rates we promptly advise and re-invoice the agent or client. We will attempt to honour any existing confirmed and deposited bookings in this case and pass on new rates accordingly.

AIRLINES

Carriage by the airlines concerned is subject to the terms and condition of the carrier with whom you or your clients are traveling and to international travel conventions. The Company has no control and accepts no liability whatsoever for cancellations or delays which are subject to operational decisions by the carriers. All flights are subcontracted to independent aviation Companies who are entirely responsible, and therefore liable, for all aspects of the flying operation. All safari details are correct at the time of going to print.

DMC GROUND HANDLING WAIVER

In the event of any cancellations, change or delay to client ground handling arrangements by any of our suppliers (including flights, transfers and accommodation bookings), we will make every effort to assist clients with rearrangements in the field to minimize disruption to client itineraries. However, any costs incurred by us in this regard, will be passed directly onto the client or agent.

This includes, but is not restricted to, any missed flight connections, the return of lost luggage to clients, as well as any requested changes to the itinerary made after the safari has started. We are not responsible for any travel arrangements made directly by the client involving any supplier of any services, other than bookings made directly through Olives Expeditions Ltd.

INSURANCE

We advise all our clients to have a comprehensive medical and travel insurance when travelling with our company. The insurance should cover them for medical / emergency evacuation / baggage loss/ flight delay / repatriation / changes to trip due to circumstances beyond our control / 3rd party amendments or cancellation / change of itinerary / cancellation of safari / theft and other events that might incur a cost. Any such costs will be deemed to be payable in full and in advance if such a case should arise.

We insist that your medical insurance or travel insurance covers you for emergency evacuation in the event of it being required. We are not responsible for covering any costs incurred for medical treatment or any evacuation for clients, nor are we responsible for any complications which may result from a delay in arranging such medical evacuation. We are not liable to any outcomes during activities for clients while on the trip and after the trip.

PHOTOGRAPHY

The Company will only use the pictures and videos taken by our clients on the safari for general publicity purposes with permission from the client.

REFUNDS

We strive to ensure that all anticipated service is available as planned, however, in the rare event that any accommodation or excursion is unavailable or the client is unable to use that service, for whatever reason, the company accepts no liability whatsoever for a refund either in part or whole.